FAQ

Online purchases are made easy and secure with a selection of payment options using Visa or Mastercard.

Verified by Visa and MasterCard SecureCode protect your transactions when you’re shopping online. Register for either of these free services and your purchases are guarded using your own personal password, which acts the same way as using your PIN or signature when you buy an item over-the-counter in a store. This verifies your identity when making your online purchase, ensuring payment is safe and secure. To learn more, see Verified by Visa & MasterCard SecureCode.

Any personal information you disclose to us is handled with the strictest confidence in accordance with our Privacy Policy. In addition, we provide after-sales support with a large network of Harvey Norman stores nationwide.

  • On MasterCard, Visa or GO MasterCard, the CCV is the last 3 digits on the back of the card.

After you place an order with us, you’ll receive an order confirmation email with the details of your order, followed by a tax invoice for proof of your purchase. If you have any queries regarding your purchase, please Contact Us.

We deliver to your home or office via Australia Post or courier, depending on your order. Delivery normally takes between five (5) to ten (10) days.

The delivery fee is calculated by the size and weight of the items, plus the distance to the delivery address from a fulfillment location. Multiple items can be fit into one box.

All deliveries must be signed for when you receive them. Deliveries cannot be made to PO Boxes. If you are unable to take delivery of your items in person – or if you have not received them within a reasonable period – please Contact Us.

You may choose to have products delivered to an address different to the billing address. However, we cannot deliver one order to multiple delivery addresses; in this instance, you must order items separately and assign the different delivery addresses to each.

On occasions, when a number of items are purchased in a single order, they may be sorted into separate boxes and arrive with different deliveries. Therefore, all of your order might not be delivered on the same day.

If you are not available to take delivery of your parcel, a delivery slip with further instructions will be left in your letterbox.

If you believe there is damage to the products you’ve ordered, the incorrect items have been delivered, or your order hasn’t arrived within the specified time frame, please Contact Us.

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